NCO on Entrepreneur.com today!!!

What they would change, if they could: The San Diego-based business more than doubled its sales between 2006 and 2007. But Fishman and Gleeson can still find room for improvement. "We would have spent more time and money on search engine optimization. Top placement in Google is key to any business in this day and age, and the cost of PPC gets higher every day. In addition, we would have placed more emphasis on employee commissions. We've learned over time that commissions and incentives drive employees to bring in more business."